FAQ

1. Q: How can I purchase a refurbished laptop from your store?

   A: You can browse our selection online, choose your preferred laptop, and complete the purchase securely through our website. Alternatively, visit any of our 15+ stores across Andhra Pradesh and Telangana.

 

2. Q: What warranties do you offer for refurbished laptops?

   A: We provide a 1-year hardware warranty for business series laptops, a 6-month warranty for Macbooks and Graphic Card laptops, and a lifetime free service for every laptop you purchase at yuva computers

 

3. Q: Are the laptops thoroughly tested and certified before being sold?

   A: Yes, all our refurbished laptops undergo rigorous testing and certification processes to ensure they meet our quality standards and performance benchmarks.

 

4. Q: Can I return or exchange a laptop if I'm not satisfied with my purchase?

   A: Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, you can return the laptop within a specified period for a refund or exchange. Check our Returns Policy for more details.

 

5. Q: Do you offer any financing options for laptop purchases?

   A: Currently, we do not offer in-house financing. However, we accept various payment methods, and you may explore financing options available through external providers.

 

6. Q: Are accessories included with the refurbished laptops?

   A: Accessories may vary, and it's advisable to check the product description for each laptop. Generally, essential accessories such as chargers are included, but additional items may not be guaranteed.

 

7. Q: How can I contact customer support for assistance?

   A: For any inquiries or support, you can reach our customer service team through the "Contact Us" section on our website or visit one of our physical stores. We're here to help!

 

🛡️ Returns and Refunds FAQs

1. What is your return policy?

At Yuva Computers, we offer a 15-day replacement policy. If your product arrives damaged or encounters any major issues, you are eligible for a hassle-free replacement.

 

2. How can I request a replacement?

Simply contact our customer support team within 15 days of receiving your order. We'll guide you through the process and ensure a swift resolution.

 

3. Do you provide refunds?

Yes, we do. In cases where the mistake is ours or the product is found to be irreparably damaged, we offer refunds as a part of our commitment to customer satisfaction.

 

4. How long does the refund process take?

Refunds are processed promptly once the return is approved. You can expect the amount to be credited back to your original payment method within a specified timeframe.

 

5. What if I change my mind after purchase?

If you change your mind within 15 days of purchase, we recommend reaching out to our customer support team. While not covered by our standard policy, we understand unique situations may arise, and we're here to assist you.

 

6. Can I exchange my product for a different model?

We currently offer replacement for the same model. If you wish to explore other options, please contact our team, and we'll do our best to accommodate your request.

 

7. How do I initiate a return or refund?

Contact our customer support team via [email](mailto: info@yuvacomputers.in or

 [phone](+91 9030-539-456), and we'll guide you through the process.

 

💸 Cash on Delivery (COD) Order FAQs

1. Why is there an upfront fee for COD orders?

To prevent order cancellations after shopping, we charge a nominal upfront fee of 500 rupees. This helps us ensure a commitment from customers and reduces instances of last-minute cancellations.

 

2. How is the upfront fee deducted?

The upfront fee of 500 rupees will be deducted from your final purchased amount at the time of order delivery. The remaining balance can be paid in cash upon receiving your order.

 

3. Is the upfront fee refundable?

The upfront fee is non-refundable and will be adjusted against your final purchase. This policy is in place to discourage order cancellations after the product has been dispatched for delivery.

 

4. Can I cancel my COD order after paying the upfront fee?

Once the upfront fee is paid, cancellations are not permitted. Please ensure you are committed to the purchase before confirming your COD order.

 

5. Are there any exceptions to the upfront fee?

The upfront fee is applicable to all COD orders and ensures a smoother shopping experience for both parties involved.

 

6. How can I confirm my COD order?

Place your order as usual and select the COD option during checkout. The upfront fee will be automatically added, and your order will be confirmed upon successful payment.

 

7. Can I modify my COD order after payment of the upfront fee?

For any modifications or concerns regarding your COD order, please contact our customer support team at [email](mailto:info@yuvacomputers.in)  [phone](+91 9030-539-456).

 

We appreciate your understanding and cooperation in making your shopping experience with Yuva Computers seamless and reliable.